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Patient Survey Results report 2014/2015

male female Age

How do you feel about our Doctors and Nurses?

Docs Nurses

Question 4: Who have you seen at the Surgery

nurse

Question 5: The last time you saw or spoke to a Doctor from the surgery, how good was that Doctor at each of the following?

Question 6: The last time you saw or spoke to a Nurse from the surgery, how good was that Doctor at each of the following?

nurse1

Booking Appointment

Question 7: Which of the following methods would you prefer to use to book an appointment at the surgery?

Question 8: We offer same day telephone consultation with a Doctor, have you used this service?

Question 9: If you used this service, how do you rate it?

Question 10: How easy is it to book routine or follow up appointments with a Doctor or Nurse several weeks in advance?

Question 11: Did you know that you can book appointment electronically through www.patients.co.uk

Question 12: How helpful do you find our staff at the main Reception desk?

Reception

Question 13: In the reception area, can other patients over hear when you want to say something in private to a receptionist?

Question 14: Did you know you can order repeat medication electronically  through Patient access?

Question 15: If so how do you find the process?

Question 16: If you have repeat medication sent directly to the pharmacy was it by the Electronic Prescription Service?

Question 17: If so how do you find the process?

Referrals

Question 18: Have you been referred by the practice in the last 12 months?

Question 19: If yes were you referred via the Choose and Book system?

Question 20: If no was an appointment booked directly for you?

Question 21: If not how did you find the process of booking your own appointment??

About you?

Question 1: Are you?

How old are you?

Question 3: What do you consider your ethnic group to be

If you receive a questionnaire, please fill it in and send/hand it back as soon as you can.

It is really important that we hear your views, even if you have received a questionnaire like this before.  Your response will help us to improve the service we provide for patients