Tel: 0844 4778681
Fax: 0870 8902581
Patient Survey Results report 2015/2016
How do you feel about our Doctors and Nurses?
Question 4: Who have you seen at the Surgery?
Question 5: The last time you saw or spoke to a Doctor from the surgery, how good was that Doctor at each of the following?
Question 6: The last time you saw or spoke to a Nurse from the surgery, how good was that Nurse at each of the following?
Question 9: Which of the following methods would you prefer to use to book an appointment at the surgery?
Question 10: We have made changes to the telephone system. Are you aware of these?
Question 11: How did you hear about the changes?
Question 12:In the last 6 months how easy have you founf getting the following:?
Question 18: How helpful do you find our staff at the main Reception desk?
Question 19: In the reception area, can other patients over hear when you want to say something in private to a receptionist?
Question 20: Did you know you can order repeat medication electronically through Patient access?
Question 21: Have you used this function?
Question 22: If no, would you be interested in using this service?
Question 1: Are you Male or Female?
How old are you?
Question 3: What do you consider your ethnic group to be
If you receive a questionnaire, please fill it in and send/hand it back as soon as you can.
It is really important that we hear your views, even if you have received a questionnaire like this before. Your response will help us to improve the service we provide for patients
Question 7: During your most recent visit did you see the doctor within 15 minutes of your appointment time?
Question 8: How did you find getting an urgent appointment?
Question 13: We have made changes to to the appointment system. Are you aware?
Question 14: If yes, how did you find out?
Question 15: Are you satisfied with the new appointment system?
Question 16: Did you know that you can book appointment electronically through patient.co.uk ?
Question 17: Have you ever used electronic booking ?
Question 17: If no, would you be interested in using electronic booking ?
Question 23: Do you know about automated check-in?
Question 24: Do you like using automated check-in system?
Question 26: In the last 12 months have you used any of the following?
Question 27: Have you ever used the Hub?
Question 26: Are you aware of the Hub service?
Question 28: If yes, how did you find the service?
Question 29: Would you use the Hub again?